Issue a refund

Here is how to issue a full and/or partial refund.  NOTE: If you wish to also cancel the associated registration or ticket, you will need to do so separately.  A link to those steps are below as well.

Step 1:  Click the Transactions icon

Step 2:  Search their name and click on Details

Step 3:  Click Refund

Step 4:  Enter the amount you wish to refund and click Refund. NOTE:  if you are using the Cornerstone, SAGE, you will not need to enter the credit card number or expiration.  Often times, other gateways will require you to.

If you also wish to cancel the registration or ticket associated with this transaction, click here to see how.

If you received a Credit Vol Exceeded error, click here to see why.