Edit a ticket status
You can edit a ticket of any status and change it to any other status, the most common use though is voiding tickets for canceled orders.
1. Editing a single ticket status
Click the Tickets icon to go to the Tickets page. Click Edit next to a ticket and use the Status drop down to change it:
2. Editing the status for multiple tickets.
On the Tickets page, you can check the check boxes on the left hand side of 2 or more tickets and use the status drop down beneath to update the status for multiple tickets: